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Centrav Resources
  • SEARCH
    • SEARCH
    • TRIP BUILDER
    • GROUP REQUEST
  • MY BOOKINGS
  • CONTACT
  • RESOURCES
    • EXCHANGES & REFUNDS
    • ABOUT US
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    • FAQ
    • CAREERS
    • ARTICLES
  • KNOWLEDGE BASE
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Centrav Resources
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Knowledge Base
COVID-19 Travel Questions

We've compiled a list of questions that our customers are asking about refunds, cancellations, changes, eCredits and more.

  • Knowledge Base
  • COVID-19 Travel Questions

E-Credit Policies

6
  • Do I rebook on Centrav?
  • Does Centrav keep e-credits?
  • E-Credit Expiration Date
  • E-Credit For a Different Route
  • How Long Until I Get a Voucher?
View all 6 articles

Refunds / Exchanges

7
  • How long do refunds take to process?
  • If the airline cancelled the flight will my clients get a refund?
  • Cancelled Due to Medical Issues or Death
  • Cancelled Portion of Ticket
  • Was My Refund Approved or Processed?
View all 7 articles

Commission Recalls

4
  • Are commissions and markups protected?
  • Handling A Commission Recall?
  • Customer Wants A Full Refund?
  • Commission: Recalled or Protected?
View all 4 articles

Multi-Carrier Flights

4
  • What airline rules do I go by?
  • Do I get separate vouchers per each airline segment?
  • Tickets issued and operated by different airlines
  • How do I find my validating/issuing ticketed airline?
View all 4 articles

Miscellaneous

3
  • Cancelled Outside of Waiver Policy
  • Cruise Was Cancelled Due to Coronavirus
  • Dates Requested For Change Are Beyond 330 Days
View all 3 articles

Bulk (Consolidator & Cruise) Fares

5
  • What rules apply to bulk fares?
  • Are Bulk Fares Treated the Same as Published?
  • Are Bulk Fares Non-Refundable?
  • How do I find what my fare type is?
  • How do I know if my ticket is nonrefundable?
View all 5 articles
Centrav has released an easier process for changing bookings!

change your booking

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RULE CHANGE GUIDE

Most Popular Articles

  • If the airline cancelled the flight will my clients get a refund?
  • Commission: Recalled or Protected?
  • How long do refunds take to process?
  • Do I rebook on Centrav?
  • Was My Refund Approved or Processed?

Centrav

Centrav.com gives travel agents access to millions of discounted airfares with a simple point-and-click method of booking. Centrav has served the travel agent community since 1988, and today our industry-leading technology provides great airfares to destinations all over the world. You can book your client's domestic air travel as well! With access to hundreds of airlines you can always find the air schedule your client needs at Centrav.com.

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