If the customer wants a full refund and I’ve already been paid the markup, will Centrav recall the markup and offer the customer a full refund of the amount paid?
It’s your choice. You will either return your commission by authorizing us to charge your agency credit card or protect it by advising your client that we will charge their credit card. This video explains it in more detail. We will need to collect the commission from you or your client in order to process the full refund.