Centrav Resources
Booking Groups

Booking Groups and Large Parties: What to Know

What is the difference between “Groups” and “Large Parties”?

In order to go through our Centrav groups department, your group must include 10 or more passengers. However, if you have 20 passengers or less, you might be able to book these as a “large party” directly on our website. This will allow you to finalize your reservation quickly, apply multiple forms of payment, and pass along greater savings to your clients.

When should you book through the groups department?

The best time to book a group is when your client needs the flexibility of paying a deposit now and waiting on names and final payment closer to departure. If this is not needed, it is typically cheaper and faster to book your smaller groups as a “large party.”

What is a considered a “Large Party”?

Centrav allows you to book up to 20 seats as individuals on the same flights, booking up to 3 reservations at www.centrav.com. Like booking for individuals, you must have passport names, gender, birth dates and be ready to pay in full.

Benefits may include:

  • Ability to use multiple forms of payment
  • No waiting period for airlines to provide a quote
  • Lower fares per person (group rates are usually higher than individuals)

How to book as a “Large Party”:

1. Book up to 6-7 passengers on centrav.com

2. Select your reservation under “My Bookings”

3. Click “Book Another” in the upper right-hand corner to clone the flights

4. Repeat if you need a third

5. Our agent support team will review the second and third bookings

6. We will let you know when your reservations are ready for purchase (do not apply payment before receiving confirmation)

**Exceptions**

  • The large party option is not available for LH or AF coded or operated flights
  • Other exceptions may apply as airlines change their policies at will
  • If a large party is not allowed for a particular airline or itinerary, we will let you know during the review process and offer to get you a group quote
  • Some large parties may not be allowed for AA

Frequently Asked Questions On Groups

Do you have contracts for domestic flights?

We do not have contracts for domestic group flights, however we can book domestic groups on Delta Airlines as well as other major airlines.

Do you have separate contracts for groups?

We have the same contracts for groups as we do for individuals. If you can’t find a contracted rate for your itinerary on our website, we won’t have anything different for groups.

How does the quoting process work?

Centrav offers one courtesy quote for each group. After this, a non-refundable booking fee of $100 will be charged, which is applied to the final payment.

Can I compare your quote with one I got from the airline?

No, the airline will not give us a quote for a group if you have already contacted them directly.

How long does it take to receive a quote?

All group quote requests are sent to the airline via email. It can take anywhere from 24-72 hours to receive a quote back from the airline once it’s submitted.

Do group bookings allow codeshare flights?

Groups do not allow codeshare flights. The flights must be coded as the operating carrier which can sometimes cause the itinerary to be a higher price than if booked as individuals.

Can I use more than one form of payment?

Just like booking groups directly with the airline, Centrav can only accept one form of payment for the entire group. You may, however, use different forms of payment for the deposit and final payment.

What are the extra fees I’m seeing?

All groups are CDN so they have a 3.5% increase for CC payment and will include a groups service fee (this may be higher than our markup).

Shawna Levet

Shawna is passionate about helping travel agents grow their business and expand their knowledge as travel experts. She has been in the travel industry since 2011, helping agents and travelers alike find the best negotiated airfare and travel coverage to meet their needs.

1 comment

  • Thanks for the clarity on these items, Shawna. From my experience, group contracts could take up to a week to two weeks to get back from the airline rather than 24-72 hours.

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