Make sure your client’s name is spelled correctly
“But it’s just one letter off..”
Whew! Wouldn’t it be better to avoid this problem altogether?…
- Ask the client how it is spelled on their passport! That is the spelling that counts.
- Enter the names on Centrav’s website beginning with the last name! It looks like this:
- Review the names on the booking confirmation email to make sure they are spelled correctly. (You might as well check the flight times/dates, too!)
- Use the Pax Quote tool to send a copy of the itinerary to your client. In the free flow text box, you can ask them to verify the name spellings, dates, and flight times. Emphasize that they will be under penalty once ticketed and that now is the time to make corrections.